Mweb - Poor service - Unresolved

Very poor service. No means of resolving issue. Very frustrating!

Signed up for fibre internet access on 27th April. Got notice that my fibre service is active on 28th - yet know one has come to install a line nor to deliver a router.

My bank account has been debited already and I have been billed from the 28th. Today is the 4th of May and I still have no internet access, even though I have already paid from the 28th!

I have made numerous calls to try and resolve this issue, however, I have not been able to get resolution. Mweb have their executive team listed on their website, however, there is no way to communicate with them. No phone numbers nor email addresses for the executive team. *** & *** are the numbers listed on their website and are the numbers I have been calling - without being able to get anywhere.

I have now had enough and no longer have any patience to make any further calls to these numbers.

If anyone has any other numbers I could call, please let me know.

I don't know what to do anymore?

- Justin du Plessis ***