MWEB: Poor Service request as usual!

I had requested to cancel my fibre line via telephone on 28 Feb 2022 and asked to send me proof of cancelation via email but till today, no proof was emailed, even contacted Mweb via social media platforms, same saga continues, I wonder the level of service/ hesitation to confirm a request from a client of couple of decades! Look like MWEB is behaving like state own enterprises!