MWeb poor service delivery.

I have been a customer of MWen for many years. Since the black box when internet was introduced to SA. The service when trying to contact them these days does not exist. I advised MWeb in the beginning of Nov 24 I am.moving house, my fibre must be moved. The importance of being online as I have a online business . I sent them my lease agreement. It is 2 Dec 24 , my business can't run. No follow up reply from MWeb .I have no date for when I will have internet. No intetm solution from them. In fact they ignoring my emails I