Mweb poor service

I would like to rate mweb as the worst service provider that I have been in a contract with, I advise that no one supports them, I have logged a complaint on the 5th November 2021 , 10days later and no feedback , I have contacted them more than 20 times since the initial complaint , I've been left without an internet connection since , they have a 3-6 working days turn around time , when I eventually contacted them after the turn around time , all they did was send me a cancelation email with a hefty bill to pay before they cancel my service, I have been told several times that I would get a call back from a senior advisor and to date no one had called me , I do have all the reference numbers for my calls and names of people that I have spoken to , I would like to take this matter further and get some assistance but I have no options. I Believe that this is totally against our contract and consumer protection act, we as customers are left helpless.