MWEB poor service

I am experiencing ongoing difficulty in attempting to cancel my MWEB subscription, despite making numerous efforts to do so via their call centre. Due to constant poor WiFi service I moved over to an alternative service provider. However, MWEB continues to bill me, as I have been unable to successfully process my cancellation. As mentioned above, I have made several attempts to contact their retentions department, each involving lengthy waiting times, often exceeding and hour without any resolution. Sometimes calls were disconnected just as I reached the front of the queue, whilst other times I remained waiting without any progress or response from an agent. This has made it practically impossible for me to complete what should be a straightforward cancellation process. In addition, there seems to be no alternative methods to contact MWEB. There is no accessible email address for cancellations, nor is there a physical office that I can visit to resolve this matter. This lack of accessible communication channels further compounds the issue. I also came across a similar complaint on Hellopeter from another customer with the same difficulty in cancelling their MEB subscription, which suggests that this may be a broader systemic problem. At present the cancellation process seems to be virtually impossible, but constant billing is unacceptable. I request that my subscription be cancelled with immediate effect, continuous billing be stopped and any charges incurred after my initial attempts to cancelled be reviewed. Kind Regards. Faadiel Salaam.