SN
Siyabulela N
1 reviews | Active since May 2019
11 Apr 2026, 07:45
Mweb poor service
The Mweb technical department is pathetic!!! to say the least, I have been without internet for the past two days getting through to them is a nightmare. You can stay up to two hours holding for them eventually you will run out of airtime their chat department is even worse, you’ll put in a request to chat at 14h00 come 18h00 no one has attended to your chat. They are by far the worst ISP to deal with I have been with them for the past 5 years but today it’s 3 days without internet and I am someone who works from home and always pays on time. I will call them again today and I know for a fact that I won’t be able to get through to them pathetic customer service.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 10:14Good morning, Siyabulela,
We understand how frustrating this has been, especially after being without internet for two days while relying on a stable connection to work from home, and then struggling to reach support through both calls and chat. It’s clear how disruptive this situation has been, particularly when you are paying on time and still unable to get connected.
After testing the line, a down status can be seen. There are currently no outages reported in your area. A GPON provision/reset has been completed on the line in an attempt to restore connectivity. Please restart your router and test your internet access.
If you are still unable to connect, please send a direct message on Hello Peter confirming the outcome, along with what the PON and LOS lights are showing on the router, so the next steps can be determined.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after being without internet for two days while relying on a stable connection to work from home, and then struggling to reach support through both calls and chat. It’s clear how disruptive this situation has been, particularly when you are paying on time and still unable to get connected.
After testing the line, a down status can be seen. There are currently no outages reported in your area. A GPON provision/reset has been completed on the line in an attempt to restore connectivity. Please restart your router and test your internet access.
If you are still unable to connect, please send a direct message on Hello Peter confirming the outcome, along with what the PON and LOS lights are showing on the router, so the next steps can be determined.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 10:14
Official
Good morning, Siyabulela,
We understand how frustrating this has been, especially after being without internet for two days while relying on a stable connection to work from home, and then struggling to reach support through both calls and chat. It’s clear how disruptive this situation has been, particularly when you are paying on time and still unable to get connected.
After testing the line, a down status can be seen. There are currently no outages reported in your area. A GPON provision/reset has been completed on the line in an attempt to restore connectivity. Please restart your router and test your internet access.
If you are still unable to connect, please send a direct message on Hello Peter confirming the outcome, along with what the PON and LOS lights are showing on the router, so the next steps can be determined.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after being without internet for two days while relying on a stable connection to work from home, and then struggling to reach support through both calls and chat. It’s clear how disruptive this situation has been, particularly when you are paying on time and still unable to get connected.
After testing the line, a down status can be seen. There are currently no outages reported in your area. A GPON provision/reset has been completed on the line in an attempt to restore connectivity. Please restart your router and test your internet access.
If you are still unable to connect, please send a direct message on Hello Peter confirming the outcome, along with what the PON and LOS lights are showing on the router, so the next steps can be determined.
Kind regards,
The Mweb Team
SN
Siyabulela N's updateReviewer Update
13 Apr 2026, 11:56After resetting my Router there is still a red flash on the LOS I have been without internet for 6days now, today is a working day that I lost as I work fully remote I need this to be resolved
SN
Siyabulela N's update13 Apr 2026, 11:56
Reviewer Update
After resetting my Router there is still a red flash on the LOS I have been without internet for 6days now, today is a working day that I lost as I work fully remote I need this to be resolved
Mweb's replyOfficial
13 Apr 2026, 16:45Hello Siyabulela,
We understand how frustrating and disruptive this situation must be, especially as you have now been without internet for several days and rely on a stable connection for fully remote work. We also understand the impact this has had on your ability to carry out your work duties, particularly given the ongoing attempts to restore service.
After reviewing your account, we can see that you have already engaged technical support and a line fault was logged under ticket reference MWB***5. Our faults monitoring team is actively tracking this case and will continue to keep a close eye on the progress, with updates being provided via SMS as the investigation continues.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disruptive this situation must be, especially as you have now been without internet for several days and rely on a stable connection for fully remote work. We also understand the impact this has had on your ability to carry out your work duties, particularly given the ongoing attempts to restore service.
After reviewing your account, we can see that you have already engaged technical support and a line fault was logged under ticket reference MWB***5. Our faults monitoring team is actively tracking this case and will continue to keep a close eye on the progress, with updates being provided via SMS as the investigation continues.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 16:45
Official
Hello Siyabulela,
We understand how frustrating and disruptive this situation must be, especially as you have now been without internet for several days and rely on a stable connection for fully remote work. We also understand the impact this has had on your ability to carry out your work duties, particularly given the ongoing attempts to restore service.
After reviewing your account, we can see that you have already engaged technical support and a line fault was logged under ticket reference MWB***5. Our faults monitoring team is actively tracking this case and will continue to keep a close eye on the progress, with updates being provided via SMS as the investigation continues.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disruptive this situation must be, especially as you have now been without internet for several days and rely on a stable connection for fully remote work. We also understand the impact this has had on your ability to carry out your work duties, particularly given the ongoing attempts to restore service.
After reviewing your account, we can see that you have already engaged technical support and a line fault was logged under ticket reference MWB***5. Our faults monitoring team is actively tracking this case and will continue to keep a close eye on the progress, with updates being provided via SMS as the investigation continues.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team