1 reviews | Active since Feb 2015
Mweb POOR SERVICE AND UNCONTACTABLE
Been a customer for 25 years. However they are no longer contactable except on their "Chat" platforms or unanswered queing calls. Lost my LTE service (Telkom through MWeb) and held on for over an hour to talk to their technical support without success. Spent another hour trying to talk to a Chat consultant. No luck. Tried my neighbours SIM card in the router and it worked perfectly. Went to Telkom and found that the Wbeb supp**** SIM card was no longer active. Signed up for a new Telkom service at R200 pm less for the same package, came home and it worked perfectly. Spent another two hours trying to get though to Mweb to cancel my service. Eventually spoke to a lady who gave me a reference number and promised to get someone to call. Well, nothing has happened since. Tried the chat service again today, connected with an agent but go zero response or confirmation of my cancellation request.
We truly appreciate your loyalty over the past 25 years and understand how frustrating it must have been to struggle to reach support, experience service issues, and then face difficulties when trying to cancel your service. We're disappointed to hear that you've decided to cancel your service and can see there is an open cancellation ticket on the account. To help move the matter forward, we've reached out to our Cancellations Team and requested that they follow up on the query and contact you regarding the cancellation request.Your feedback regarding your support experience and overall journey is important to us and will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving the service and support we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We truly appreciate your loyalty over the past 25 years and understand how frustrating it must have been to struggle to reach support, experience service issues, and then face difficulties when trying to cancel your service. We're disappointed to hear that you've decided to cancel your service and can see there is an open cancellation ticket on the account. To help move the matter forward, we've reached out to our Cancellations Team and requested that they follow up on the query and contact you regarding the cancellation request.Your feedback regarding your support experience and overall journey is important to us and will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving the service and support we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team