MWEB POOR SERVICE AND THEY DONT CARE!!

I have been struggling to get a fiber connection since Feb 2021 and without Joy, this is after Mweb appointed themselves to take money from me via debit order. A Modem has been delivered to my premises on 25 Feb and nothing is been done to connect me, no technician has phoned me. I have contacted Mweb on numerous occasions( held on for long periods of time to get someone to answer their phone). Communication via e mail is not successful either. All I hear form M web when I do manage to get someone to contact me is that the problem is being escalated!! It seems as though everybody is blaming the next department without solving the issue. How difficult can this be.