Mweb poor service and no “internet” covarage

I took out a contrack from mweb about 2 months ago. The first month was excellent. Then from the 3de of April my internet is down. I phoned in and there is nothing wrong with the router or the “tower” i get wifi on my phone but there is no “internet”. They also said that they will send out a guy to assist. I think this is pathetic. 2 months of paying internet and only been able to have used is for 1 month. I think this should be under investigation or should go viral.