YM
Yasien M
1 reviews | Active since Aug 2026
31 Aug 2026, 12:56
Mweb poor service and difficult cancellation process
I am writing to formally escalate my ongoing complaint regarding my Mweb Fibre service, which has been completely unacceptable from the outset.
My fibre was installed on 26 August 2026, and since the installation I have not had a functional internet connection. I have been paying for a service that I have never been able to use, and despite my attempts to resolve the matter, I have still not received a satisfactory resolution.
I have also requested cancellation of the service, yet I have not received any confirmation email or written confirmation that my cancellation has been processed. This leaves me concerned that I may continue to be billed for a service that has never worked.
Please immediately confirm in writing that my Mweb Fibre service has been cancelled and that I will not be billed further.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
31 Aug 2026, 13:25Hi Yasien,
We understand your frustration, particularly as your fibre was installed on 26 August and you have not yet been able to use the service. We also appreciate your concern regarding the ongoing connectivity issue and your cancellation request.An escalation has been submitted to our Technical Team to investigate the connectivity issue and assist with getting the matter resolved. The team will look into the service and provide the necessary assistance regarding the next steps.We appreciate your patience while the escalation is being attended to.Kind regards,
The Mweb Team
We understand your frustration, particularly as your fibre was installed on 26 August and you have not yet been able to use the service. We also appreciate your concern regarding the ongoing connectivity issue and your cancellation request.An escalation has been submitted to our Technical Team to investigate the connectivity issue and assist with getting the matter resolved. The team will look into the service and provide the necessary assistance regarding the next steps.We appreciate your patience while the escalation is being attended to.Kind regards,
The Mweb Team
Best regards,
Mweb's reply31 Aug 2026, 13:25
Official
Hi Yasien,
We understand your frustration, particularly as your fibre was installed on 26 August and you have not yet been able to use the service. We also appreciate your concern regarding the ongoing connectivity issue and your cancellation request.An escalation has been submitted to our Technical Team to investigate the connectivity issue and assist with getting the matter resolved. The team will look into the service and provide the necessary assistance regarding the next steps.We appreciate your patience while the escalation is being attended to.Kind regards,
The Mweb Team
We understand your frustration, particularly as your fibre was installed on 26 August and you have not yet been able to use the service. We also appreciate your concern regarding the ongoing connectivity issue and your cancellation request.An escalation has been submitted to our Technical Team to investigate the connectivity issue and assist with getting the matter resolved. The team will look into the service and provide the necessary assistance regarding the next steps.We appreciate your patience while the escalation is being attended to.Kind regards,
The Mweb Team
Best regards,
YM
Yasien M's updateReviewer Update
31 Aug 2026, 14:18Im not interested in investigating the connectivity issues and would like to cancel the service with immediate effect. Please make means to send me a confirmation of my cancellation , I’ve already sent an email and cancelled through all means provided
Do not send me another generic message and please do as i ask
Do not send me another generic message and please do as i ask
YM
Yasien M's update31 Aug 2026, 14:18
Reviewer Update
Im not interested in investigating the connectivity issues and would like to cancel the service with immediate effect. Please make means to send me a confirmation of my cancellation , I’ve already sent an email and cancelled through all means provided
Do not send me another generic message and please do as i ask
Do not send me another generic message and please do as i ask
Mweb's replyOfficial
31 Aug 2026, 15:07Hi Yasien,We understand that you no longer wish to pursue the connectivity investigation and would like your service cancelled.Your cancellation request has been submitted to the relevant team for processing. The team will attend to the cancellation and provide confirmation once the request has been actioned.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply31 Aug 2026, 15:07
Official
Hi Yasien,We understand that you no longer wish to pursue the connectivity investigation and would like your service cancelled.Your cancellation request has been submitted to the relevant team for processing. The team will attend to the cancellation and provide confirmation once the request has been actioned.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
YM
Yasien M's updateReviewer Update
01 Sept 2026, 00:29How are you guys planning on resolving this issue when you currently have no information on my account ?
You guys didnt even reach out to me via email , do you guys take your consumers for fools ?
Anyone reading this please save yourself the headache of dealing with a company like this with such ****my business practices
You guys didnt even reach out to me via email , do you guys take your consumers for fools ?
Anyone reading this please save yourself the headache of dealing with a company like this with such ****my business practices
YM
Yasien M's update01 Sept 2026, 00:29
Reviewer Update
How are you guys planning on resolving this issue when you currently have no information on my account ?
You guys didnt even reach out to me via email , do you guys take your consumers for fools ?
Anyone reading this please save yourself the headache of dealing with a company like this with such ****my business practices
You guys didnt even reach out to me via email , do you guys take your consumers for fools ?
Anyone reading this please save yourself the headache of dealing with a company like this with such ****my business practices
Mweb's replyOfficial
01 Sept 2026, 12:41#***6
Hi Yasien,We understand your concern and appreciate why you would want clarity on how the cancellation request is being handled.We were able to locate the account in question using the details provided on your Hello Peter profile, where you are listed as a contact on the account. Based on this information, the cancellation request was submitted to the relevant team for processing. The team will continue attending to the cancellation request and will provide confirmation once it has been actioned. We understand the importance of having cer*****y around this process and appreciate your patience while the request is being finalized.
Kind regards,
Mweb Team
Hi Yasien,We understand your concern and appreciate why you would want clarity on how the cancellation request is being handled.We were able to locate the account in question using the details provided on your Hello Peter profile, where you are listed as a contact on the account. Based on this information, the cancellation request was submitted to the relevant team for processing. The team will continue attending to the cancellation request and will provide confirmation once it has been actioned. We understand the importance of having cer*****y around this process and appreciate your patience while the request is being finalized.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 12:41
Official
#***6
Hi Yasien,We understand your concern and appreciate why you would want clarity on how the cancellation request is being handled.We were able to locate the account in question using the details provided on your Hello Peter profile, where you are listed as a contact on the account. Based on this information, the cancellation request was submitted to the relevant team for processing. The team will continue attending to the cancellation request and will provide confirmation once it has been actioned. We understand the importance of having cer*****y around this process and appreciate your patience while the request is being finalized.
Kind regards,
Mweb Team
Hi Yasien,We understand your concern and appreciate why you would want clarity on how the cancellation request is being handled.We were able to locate the account in question using the details provided on your Hello Peter profile, where you are listed as a contact on the account. Based on this information, the cancellation request was submitted to the relevant team for processing. The team will continue attending to the cancellation request and will provide confirmation once it has been actioned. We understand the importance of having cer*****y around this process and appreciate your patience while the request is being finalized.
Kind regards,
Mweb Team
Best regards,
YM
As of now for the past week ive been on hold for 3 hours minimum everyday and once i get a agent they drop the call , this service as been utterly pathetic, Future consumers please listen, they will take your money , waste your time and continue to rob you
They refuse to cancel so i can open my line to use another isp , they refuse to repair my connectivity issues
PLEASE STEER CLEAR
Yasien M's updateReviewer Update
01 Sept 2026, 13:27As of now for the past week ive been on hold for 3 hours minimum everyday and once i get a agent they drop the call , this service as been utterly pathetic, Future consumers please listen, they will take your money , waste your time and continue to rob you
They refuse to cancel so i can open my line to use another isp , they refuse to repair my connectivity issues
PLEASE STEER CLEAR
YM
Yasien M's update01 Sept 2026, 13:27
Reviewer Update
As of now for the past week ive been on hold for 3 hours minimum everyday and once i get a agent they drop the call , this service as been utterly pathetic, Future consumers please listen, they will take your money , waste your time and continue to rob you
They refuse to cancel so i can open my line to use another isp , they refuse to repair my connectivity issues
PLEASE STEER CLEAR
YM
Yasien M's updateReviewer Update
01 Sept 2026, 13:27This company and its employees does not respect consumers and their right to quality service
YM
Yasien M's update01 Sept 2026, 13:27
Reviewer Update
This company and its employees does not respect consumers and their right to quality service
Mweb's replyOfficial
01 Sept 2026, 14:37Hello Yasien
We genuinely apologise for the experience you’ve had. Spending at least three hours on hold each day, only to have calls dropped when you finally reach an agent, is incredibly frustrating. We understand why you feel let down, particularly when you’re trying to get your connectivity issue resolved and need clarity around cancelling your service.We’d like the opportunity to look into this properly and understand what’s happening on your account. Please send us a private message with your account details and the details of your query, so we can verify your information and assist you directly.You’ve already spent far too much time trying to get help, so we’ll do our best to make sure you’re not left going around in circles again.
Kind regards,
The Mweb Team
We genuinely apologise for the experience you’ve had. Spending at least three hours on hold each day, only to have calls dropped when you finally reach an agent, is incredibly frustrating. We understand why you feel let down, particularly when you’re trying to get your connectivity issue resolved and need clarity around cancelling your service.We’d like the opportunity to look into this properly and understand what’s happening on your account. Please send us a private message with your account details and the details of your query, so we can verify your information and assist you directly.You’ve already spent far too much time trying to get help, so we’ll do our best to make sure you’re not left going around in circles again.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 14:37
Official
Hello Yasien
We genuinely apologise for the experience you’ve had. Spending at least three hours on hold each day, only to have calls dropped when you finally reach an agent, is incredibly frustrating. We understand why you feel let down, particularly when you’re trying to get your connectivity issue resolved and need clarity around cancelling your service.We’d like the opportunity to look into this properly and understand what’s happening on your account. Please send us a private message with your account details and the details of your query, so we can verify your information and assist you directly.You’ve already spent far too much time trying to get help, so we’ll do our best to make sure you’re not left going around in circles again.
Kind regards,
The Mweb Team
We genuinely apologise for the experience you’ve had. Spending at least three hours on hold each day, only to have calls dropped when you finally reach an agent, is incredibly frustrating. We understand why you feel let down, particularly when you’re trying to get your connectivity issue resolved and need clarity around cancelling your service.We’d like the opportunity to look into this properly and understand what’s happening on your account. Please send us a private message with your account details and the details of your query, so we can verify your information and assist you directly.You’ve already spent far too much time trying to get help, so we’ll do our best to make sure you’re not left going around in circles again.
Kind regards,
The Mweb Team
Best regards,