Mweb - Poor Service - Admin and Finance Dept

I've been a loyal customer that subscribed for fibre with Mweb and recently my card details changed so the payment couldn't get done automatically.

Not knowing their process, I did a payment via my FNB app which they still have the credit. I was told they can't accept that so I loaded another card payment.

I had the similar situation this month and they suspended my line ,yet the call centre agent is telling me we can see we have a credit owed to you. I said I don't want the credit ...allocate it as a payment against my monthly subscription and still no joy.

I made several calls to them and they can't assist. I hope this gets escalated to someone who understands finance at this organization so it can get resolved.

Regards,

Neville Churaman ***