Mweb Poor Service

Disappointing service. I am at a new property and took over a fibre account. The agent said there will be no fees except the first month pro rata installment. Then they debit the incorrect bank account and we have no WiFi gone a while now and nobody assists. I phoned the contact centre and logged queries on my account web login and nobody called or contacted me. Very disappointed as we don't know what is the next step.