T
TshililiMufamadi
1 reviews | Active since Aug 2025
11 Apr 2026, 08:50
Mweb poor service.
Poor customer service my Internet is disconnected despite payment made, I am now being charged for early cancelation. When you call the call centre you will hold for hours without being assisted.
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Mweb's replyOfficial
13 Apr 2026, 11:28Good morning, TshililiMufamadi,
We understand how frustrating this situation must be, especially when your internet is disconnected despite payment having been made, and then being presented with an early cancellation charge. Long wait times without assistance only add to the frustration when you are trying to resolve something urgent like this.
We’ve checked the account and can confirm that the service has since been successfully reconnected after assistance from the Billing Team.
If any further assistance is still required, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this situation must be, especially when your internet is disconnected despite payment having been made, and then being presented with an early cancellation charge. Long wait times without assistance only add to the frustration when you are trying to resolve something urgent like this.
We’ve checked the account and can confirm that the service has since been successfully reconnected after assistance from the Billing Team.
If any further assistance is still required, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 11:28
Official
Good morning, TshililiMufamadi,
We understand how frustrating this situation must be, especially when your internet is disconnected despite payment having been made, and then being presented with an early cancellation charge. Long wait times without assistance only add to the frustration when you are trying to resolve something urgent like this.
We’ve checked the account and can confirm that the service has since been successfully reconnected after assistance from the Billing Team.
If any further assistance is still required, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this situation must be, especially when your internet is disconnected despite payment having been made, and then being presented with an early cancellation charge. Long wait times without assistance only add to the frustration when you are trying to resolve something urgent like this.
We’ve checked the account and can confirm that the service has since been successfully reconnected after assistance from the Billing Team.
If any further assistance is still required, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team