CR
Cindy R
1 reviews | Active since Nov 2013
11 May 2026, 09:23
MWEB - POOR SERVICE
THEY COME AND INSTALL - DONT CHECK THAT THE WIFI IS WORKING, NO AFTER SALES SUPPORT, YOU GET TRANSFERRED FROM ONE PERSON TO THE NEXT, HAVE TO KEEP EXPLAINING EACH TIME - GET RESPONSES LONG AFTER YOU FIND SOMEONE TO HELP AND THEN THEY JUST DISAPEAR. AND YOU GET CHARGED A FULL MONTH FOR SOMETHING THAT IS NOT WORKING
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
11 May 2026, 10:23Hi Cindy,
Having a service installed without proper checks, then struggling to get after‑sales support while being passed between consultants and repeatedly explaining the same issue, is understandably frustrating and exhausting. Being charged for a full month while the connection is not working only adds to that frustration, and this is not the standard of service we aim to deliver.
We can see that the Onboarding Team attempted to make contact with you earlier this morning, but unfortunately they were unable to reach you at that time. We’ve requested that they make another contact attempt as a priority to assist with resolving the connection issue and to ensure everything is properly checked and working as it should be.
If you need any further assistance, you’re welcome to send us a message via Hello Peter, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Having a service installed without proper checks, then struggling to get after‑sales support while being passed between consultants and repeatedly explaining the same issue, is understandably frustrating and exhausting. Being charged for a full month while the connection is not working only adds to that frustration, and this is not the standard of service we aim to deliver.
We can see that the Onboarding Team attempted to make contact with you earlier this morning, but unfortunately they were unable to reach you at that time. We’ve requested that they make another contact attempt as a priority to assist with resolving the connection issue and to ensure everything is properly checked and working as it should be.
If you need any further assistance, you’re welcome to send us a message via Hello Peter, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 10:23
Official
Hi Cindy,
Having a service installed without proper checks, then struggling to get after‑sales support while being passed between consultants and repeatedly explaining the same issue, is understandably frustrating and exhausting. Being charged for a full month while the connection is not working only adds to that frustration, and this is not the standard of service we aim to deliver.
We can see that the Onboarding Team attempted to make contact with you earlier this morning, but unfortunately they were unable to reach you at that time. We’ve requested that they make another contact attempt as a priority to assist with resolving the connection issue and to ensure everything is properly checked and working as it should be.
If you need any further assistance, you’re welcome to send us a message via Hello Peter, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Having a service installed without proper checks, then struggling to get after‑sales support while being passed between consultants and repeatedly explaining the same issue, is understandably frustrating and exhausting. Being charged for a full month while the connection is not working only adds to that frustration, and this is not the standard of service we aim to deliver.
We can see that the Onboarding Team attempted to make contact with you earlier this morning, but unfortunately they were unable to reach you at that time. We’ve requested that they make another contact attempt as a priority to assist with resolving the connection issue and to ensure everything is properly checked and working as it should be.
If you need any further assistance, you’re welcome to send us a message via Hello Peter, and we’ll be happy to assist further.
Kind regards,
Mweb Team
CR
Cindy R's updateReviewer Update
12 May 2026, 14:41NO ONE CALLE ME YESTERDAY! YET YOU DEBITED MY ACCOUNT AGAIN!
YOUR LADY WHO WAS SUPPOSEF TO CALL ME, SAYS SHE DID, YET I HAVE NO MISSED CALLS. I WOULD LIKE TO DEAL WITH SOMEONE WITH AUTORITY. TODAY
YOUR LADY WHO WAS SUPPOSEF TO CALL ME, SAYS SHE DID, YET I HAVE NO MISSED CALLS. I WOULD LIKE TO DEAL WITH SOMEONE WITH AUTORITY. TODAY
CR
Cindy R's update12 May 2026, 14:41
Reviewer Update
NO ONE CALLE ME YESTERDAY! YET YOU DEBITED MY ACCOUNT AGAIN!
YOUR LADY WHO WAS SUPPOSEF TO CALL ME, SAYS SHE DID, YET I HAVE NO MISSED CALLS. I WOULD LIKE TO DEAL WITH SOMEONE WITH AUTORITY. TODAY
YOUR LADY WHO WAS SUPPOSEF TO CALL ME, SAYS SHE DID, YET I HAVE NO MISSED CALLS. I WOULD LIKE TO DEAL WITH SOMEONE WITH AUTORITY. TODAY
Mweb's replyOfficial
12 May 2026, 14:52Hi Cindy,We understand your frustration, especially with the ongoing connection issue, the missed communication, and the unexpected debit on your account. When there is a mismatch between what was communicated and what you’ve experienced, it understandably feels very frustrating and unacceptable.We can confirm that the Onboarding Team has been requested to make another urgent contact attempt to assist with resolving the connection issue and to verify what happened with the previous call attempt.Your concerns regarding the debit have also been noted and will be reviewed alongside your service status to ensure everything is correctly aligned on the account.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 14:52
Official
Hi Cindy,We understand your frustration, especially with the ongoing connection issue, the missed communication, and the unexpected debit on your account. When there is a mismatch between what was communicated and what you’ve experienced, it understandably feels very frustrating and unacceptable.We can confirm that the Onboarding Team has been requested to make another urgent contact attempt to assist with resolving the connection issue and to verify what happened with the previous call attempt.Your concerns regarding the debit have also been noted and will be reviewed alongside your service status to ensure everything is correctly aligned on the account.Kind regards,
The Mweb Team
The Mweb Team
CR
Cindy R's updateReviewer Update
13 May 2026, 19:37Enough with your pathetic generic apologies, and responses. This is disgusting.
J have taken time off work, used an excessive amount of data. Holding on for people to respond. And NO one can help. 4 or 5 people shut you on to the next useless person. Why are they even taking support.calls?
Who is going to pay for MY TIME OFF WORK? MY DATA? MY TIME? MY PETROL?
I have been up and down because or YOUR incompetence.
Its not on. I expect answers. Not some generic nonsense.
Not some girl with a cheeky attitude, who talks over you and calls a router a RAUTER!!! Who tells me I will be charged for an enjoneer if I dont do what she is telling me to do.
I have done as I have been directed to do so many times. And STILL NO JOY!
Have you even looked at your reviews?
Even the technicians say its always your side thats an issue, you still have not activated the line.
J have taken time off work, used an excessive amount of data. Holding on for people to respond. And NO one can help. 4 or 5 people shut you on to the next useless person. Why are they even taking support.calls?
Who is going to pay for MY TIME OFF WORK? MY DATA? MY TIME? MY PETROL?
I have been up and down because or YOUR incompetence.
Its not on. I expect answers. Not some generic nonsense.
Not some girl with a cheeky attitude, who talks over you and calls a router a RAUTER!!! Who tells me I will be charged for an enjoneer if I dont do what she is telling me to do.
I have done as I have been directed to do so many times. And STILL NO JOY!
Have you even looked at your reviews?
Even the technicians say its always your side thats an issue, you still have not activated the line.
CR
Cindy R's update13 May 2026, 19:37
Reviewer Update
Enough with your pathetic generic apologies, and responses. This is disgusting.
J have taken time off work, used an excessive amount of data. Holding on for people to respond. And NO one can help. 4 or 5 people shut you on to the next useless person. Why are they even taking support.calls?
Who is going to pay for MY TIME OFF WORK? MY DATA? MY TIME? MY PETROL?
I have been up and down because or YOUR incompetence.
Its not on. I expect answers. Not some generic nonsense.
Not some girl with a cheeky attitude, who talks over you and calls a router a RAUTER!!! Who tells me I will be charged for an enjoneer if I dont do what she is telling me to do.
I have done as I have been directed to do so many times. And STILL NO JOY!
Have you even looked at your reviews?
Even the technicians say its always your side thats an issue, you still have not activated the line.
J have taken time off work, used an excessive amount of data. Holding on for people to respond. And NO one can help. 4 or 5 people shut you on to the next useless person. Why are they even taking support.calls?
Who is going to pay for MY TIME OFF WORK? MY DATA? MY TIME? MY PETROL?
I have been up and down because or YOUR incompetence.
Its not on. I expect answers. Not some generic nonsense.
Not some girl with a cheeky attitude, who talks over you and calls a router a RAUTER!!! Who tells me I will be charged for an enjoneer if I dont do what she is telling me to do.
I have done as I have been directed to do so many times. And STILL NO JOY!
Have you even looked at your reviews?
Even the technicians say its always your side thats an issue, you still have not activated the line.
Mweb's replyOfficial
14 May 2026, 09:52Hi Cindy, we understand how upset and exhausted you are with this situation, especially after repeated troubleshooting, multiple handovers between teams, and still not having a working connection. We also hear your concerns around time lost, data usage, travel, and the overall impact this has had on your day, this is not a standard experience and it’s clear this has reached a breaking point for you. We want to be clear and direct with you: an escalation has already been submitted to our Technical Faults Team, and they are actively working on investigating and resolving the line activation issue. This includes reviewing why the service has not been successfully brought online despite previous attempts and interventions. At this stage, the matter is being handled as a priority fault, and the technical team will be driving the resolution from their side to avoid further repetition of basic troubleshooting steps. If an on-site engineer is required, this will be confirmed by them directly based on the outcome of their investigation. We also acknowledge your concerns around communication and the handling of your interactions so far. This feedback has been taken into account as part of the escalation so it can be reviewed alongside the technical fault itself. We will ensure the technical team follows up with you directly with clear next steps and a resolution path as soon as their assessment is complete. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 09:52
Official
Hi Cindy, we understand how upset and exhausted you are with this situation, especially after repeated troubleshooting, multiple handovers between teams, and still not having a working connection. We also hear your concerns around time lost, data usage, travel, and the overall impact this has had on your day, this is not a standard experience and it’s clear this has reached a breaking point for you. We want to be clear and direct with you: an escalation has already been submitted to our Technical Faults Team, and they are actively working on investigating and resolving the line activation issue. This includes reviewing why the service has not been successfully brought online despite previous attempts and interventions. At this stage, the matter is being handled as a priority fault, and the technical team will be driving the resolution from their side to avoid further repetition of basic troubleshooting steps. If an on-site engineer is required, this will be confirmed by them directly based on the outcome of their investigation. We also acknowledge your concerns around communication and the handling of your interactions so far. This feedback has been taken into account as part of the escalation so it can be reviewed alongside the technical fault itself. We will ensure the technical team follows up with you directly with clear next steps and a resolution path as soon as their assessment is complete. Kind regards,
The Mweb Team
The Mweb Team