MWEB POOR SERVICE

I requested MWEB to relocate my fiber line on 03 December 2020, as I was moving from Springs to Kempton Park. They advised me that it would have to be a new installation as the installer was a different company to the one that installed the line in Springs. I reluctantly accepted the cancellation which cost me R1,321 and advised them to proceed with the new installation. By mid-January, I had heard nothing from them and when you phone their help line it just cuts you off. I subsequently cancelled the installation on-line but no response. I eventually got through to the billing department and advised them to cancel the line and finally received confirmation of the cancellation. The very same day, I had a call from their installer wanting to schedule the installation to which I advised them that I had cancelled the installation due to poor service. Throughout this whole process (6 weeks) I received no communication from MWEB whatsoever they are just plane useless.