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Carl F

1 reviews | Active since Feb 2015

11 Mar 2026, 12:54

MWEB poor service

It is impossible to get help from MWEB. Their service has gone down in the last year. I am getting SPAM the whole time. I can not get hold of anybody to help me. I will not be needing your services anymore.

0
Replies (9)
Mweb
Mweb's reply11 Mar 2026, 13:07
Official
Hi Carl,  thank you for your feedback. We understand how frustrating it can be to receive a large amount of spam and experience difficulties reaching support. Please be assured that we are aware of the issue and are actively working on improving our services and support channels. In the meantime, if you receive spam emails, we recommend moving them to your Junk folder instead of deleting them. This helps our system learn and improves future spam detection. Additionally, if you entered your details on any suspicious websites linked in those emails, please change your email password immediately to keep your account secure. We appreciate your patience as these improvements are implemented. U^
CF
Carl F's update11 Mar 2026, 20:09
Reviewer Update
HOW do o cancel my MWEB services? Please send me a email to whom i need to send to cancel.
Mweb
Mweb's reply12 Mar 2026, 10:24
Official
Hello Carl. Our mail engineers are actively working on improvements and resolution. Please allow us some time to fix this issue. 

Kind regards, Mweb Team 
Mweb
Mweb's reply12 Mar 2026, 10:27
Official
Hi Carl, We understand your concern regarding the multiple spam emails you’ve been receiving. Changes have already been implemented, and our Mail team is actively working to further reduce these disruptions. Your cancellation request has been logged with our Cancellations Team, who are reviewing it and will guide you on the next steps.

We appreciate your patience as the team works to resolve this issue and minimise any further impact on your account.

Kind regards, Mweb Team 
CF
Carl F's update12 Mar 2026, 11:39
Reviewer Update
CAN I PLEASE GET AN EMAIL TO WHOM I HAVE TO CANCEL MY SERVICE.
NOBODY PICKS UP A TELEPHONE YOUR HELPDESK. NOBODY ANSWER ANY WHATSAPP'S. YOUR "AGENTS" ARE NEVER AVAILABLE AND I HAVE BEEN NR1 IN LINE TO BE NEXT IN LINE FOR DAYS.
PLEASE CAN I JUST CANCEL MY ACCOUNT.
Mweb
Mweb's reply12 Mar 2026, 12:10
Official
Hello Carl. We completely understand your frustration and want to assure you that we are here to assist. To help, our cancellation team will review your account and call you directly to discuss your concerns and guide you through the next steps as soon as possible. 

Kind regards, 
Mweb Team
CF
Carl F's update12 Mar 2026, 12:23
Reviewer Update
I will cancel my debit order with my bank. I have tried my best to cancel your service but it is almost impossible to get it done. Nowhere on your website can i find the email to cancel my service, nobody will phone me back so this will mail will be proof that i have tried my best to cancel my R49 per month subscription with MWEB.
CF
Carl F's update12 Mar 2026, 12:27
Reviewer Update
Please email me my last invoice and statement.
Mweb
Mweb's reply12 Mar 2026, 12:30
Official
Hi Carl, Your cancellation request has been already been logged with our Cancellations Team. They will be reviewing your request and reach out to guide you on the next steps. Thank you for your patience while our team works to address this issue.

Kind regards, Mweb Team