MWEB POOR SERVICE

<p>I UPGRADED MY ADSL LINE 2 WEEKS AGO FROM A 4MEG LINE TO A 8MEG. MWEB SALES PERSON ASSURED ME THAN IN MY AREA IT SUPPORTED UP TO 2O MEGS AND i WOULD NOT HAVE A PROBLEM.</p> <p>SINCE THEN I AM ABLE TO ONLY GET A MAX DOWNLOAD SPEED OF 6.5 MEG AND A UPLOAD SPEAD OF 0.48MBPS. AFTER COMPLAINING TO MWEB A NUMBER OF TIMES AND HAVING TELKOM TECHNICIANS CHECK EVERYTHING ON THE LINE AND SAYING MY LINE SPEED WILL NOT BE ABLE TO GO HIGHER THAN 6.5MBPS. I AM STILL PAYING FOR AN 8MEG LINE. THE SALES MANAGERS AT MWEB DO NOT WANT TO TAKE CALLS AND REFUSE TO SPEAK TO CLIENTS. I HAVE BEEN WITH MWEB SINCE THEY STARTED YEARS BACK BUT THINK ITS TIME TO LOOK FOR A BETTER SERVICE PROVIDER. MWEB SHOULD REIMBURSE ME THE DIFFERENCE AS i SHOULD GET WHAT I PAY FOR!!!!!!</p>