Mweb poor service

I've been a customer with Mweb for a few years now. Don't even bother to use the app. Always the same response on slow speed "please connect a computor and check again" For crying in a bucket - I don't have a home computor!!!!!! Use it for phones and streaming services. Yet, if I pay for 100mbs, that is what I would expect! On 29 Nov 2023, I phoned to cancel my subscription and move to another provider for cheaper. They convinced me to stay and sign another year contract with them in order to obtain a new router with a downgraded speed. Obviously, I agreed, to avoid going though paperwork at a new provider. 9 days later (today) I phoned to follow up, as I was promised a new router, to be delivered, within 2-3 working days. I was informed by Mweb that my request was submitted only 24hrs ago!!!! Apologized, as they have been inundated with calls due to the price increase - published on 30 Nov! So, clients that had querries a day after me, got preference???? Must be because they're willing to pay more than I am......