MWEB POOR POOR CUSTOMER SERVICE!!!

Over a month and a half ago i ordered fibre for my house, im trying to get this thing sorted since then. If i phone help line, then u will have to wait for atleast 20 minutes before u get to an agent. Today i think they celebrating April fool as i had to wait for an hour, yes 60 minutes and then Lungesay dropped my call! i phoned again and after 20 minutes i was told as usual that im in a wrong department and kervan transferred my call and after another 10 minutes wait Unathi answered and she again asked the same question that my address (street no, street, suburb) is confusing ( i explained the address on 17th or 18th of march) i explained my address again, and again got the same answer (ill send escalation). I wanna ask a question, If mweb cant provide the service then why they advertise so much? Cant they spend some of their marketing budget to improve their customer service and the service they provide? If u want to try their site to mail them u will b given phone numbers where u wait for hours or get help online where u read their how to but there is no such email address for the company! Isn't is a joke the an ISP does't have their email address for the customers? Now ill wait for another 24 to 48 hours again to see if there is a miracle happens n they call me back. Im Very Very disappointed.