Mweb POOR & PATHETIC SERVICE DELIVERY

Our experience with MWEB has been an ABSOLUTE nightmare.

From being transfered from pillar to post. Today I have spoken to 4 different people at MWEB. Matthew who provided us with reference number Mwp***1 to Aamirah to Shane and now Danika and still holding 21minutes and counting.

We have paid in Full for a 100mb line and all was well.. We have complained bitterly previously and on Friday, 12 August complained again. Maliciously our line was downgraded to a 20mb line without any knowledge and without ANY authorisation.

It is now 10h54 and still holding 23minutes and counting.

Why is it so hard to correct your Fault and stop blaming Vumatel???

Cannot speak to a Manager at all.

Ridiculous

Account number ***

Gallo Shanker ***