mweb poor fibre service provider

3 years ago I have signed contract with mweb for fibre for 100mb upload and download line, uncapped.

up till today I have not seen a speedtest for that and I think once for upload and download above 80mb up and down load.

they have up my contract to a 200mb up and download, but never saw a speedtest higher then 100mb

we experience the last couple of weeks such slow fibre connections and at times no connections. I have lost interest reporting this over the past couple of years as they do not provide technical support at home and it is such time consuming trying to resolve the issue myself with mobile support.

they do not offer me any refund for not complying to our contract agreement and we have never missed a payment.

over the last couple of months the whole family ran out of mobile data due to our fibre that stopped working at the worst of times when we have a house full of guests and had no option to rather use our mobile data.

I decided to cancel my contract on the 1st oct21, my last payment was 30sept21 and accept the fact that I have to give 30day notice. even when I try to follow online instructions to cancell my contract a system error on my mweb portal also prevent me from giving notice with the ërror sorry this page is not available. again waisting my time, phoning them and the 1st person 1st were that I will have to do another payment on 31oct21 due to contract agreement. objecting to his comment I then had to hold so he can find somebody to confirm I do not need to pay another month.

Now I experience even worse connections. my download speed is about 10mb vs 200mb line, but worst is I cannot report it on my portal. they have put a block on my nr of queries I can logg. This has been 7 days since I reported my upload and download speed without them resolving it

I do not want to waist a minute on a call this company and just want why I was paying for until my contract expire on 24h00 on the 31oct21. PLease, I beg