jM
justin M
1 reviews | Active since Nov 2023
20 Mar 2026, 10:49
Mweb poor customer support
Mweb, your chat support is non existent, for call support you wait more than 2 hours with no luck. If you that is responding with your superiors are smart enough, use this platform where your customers are complaining to actually improve your service. Its costing people more to solve a problem than what the subscription is priced at. Its really sickening. Look at your ratings pls, it serves as a guide.
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Mweb's replyOfficial
20 Mar 2026, 10:57Hello Justin ,
We completely recognise how frustrating and exhausting it must have been to spend so much time trying to reach our chat and call support without success. We understand that long wait times and unanswered queries can feel unfair and disappointing, and this is not the experience we want our clients to have. To ensure your concerns are addressed, please send a direct message on Hello Peter with a brief description of your issue. Our team will review your case carefully and provide personalised guidance to help resolve it. Your feedback has also been shared with the relevant teams to highlight where improvements are urgently needed. Input like yours is invaluable in helping us enhance response times and ensure future interactions are more efficient and reliable.
Kind regards,
Mweb Team
We completely recognise how frustrating and exhausting it must have been to spend so much time trying to reach our chat and call support without success. We understand that long wait times and unanswered queries can feel unfair and disappointing, and this is not the experience we want our clients to have. To ensure your concerns are addressed, please send a direct message on Hello Peter with a brief description of your issue. Our team will review your case carefully and provide personalised guidance to help resolve it. Your feedback has also been shared with the relevant teams to highlight where improvements are urgently needed. Input like yours is invaluable in helping us enhance response times and ensure future interactions are more efficient and reliable.
Kind regards,
Mweb Team
Mweb's reply20 Mar 2026, 10:57
Official
Hello Justin ,
We completely recognise how frustrating and exhausting it must have been to spend so much time trying to reach our chat and call support without success. We understand that long wait times and unanswered queries can feel unfair and disappointing, and this is not the experience we want our clients to have. To ensure your concerns are addressed, please send a direct message on Hello Peter with a brief description of your issue. Our team will review your case carefully and provide personalised guidance to help resolve it. Your feedback has also been shared with the relevant teams to highlight where improvements are urgently needed. Input like yours is invaluable in helping us enhance response times and ensure future interactions are more efficient and reliable.
Kind regards,
Mweb Team
We completely recognise how frustrating and exhausting it must have been to spend so much time trying to reach our chat and call support without success. We understand that long wait times and unanswered queries can feel unfair and disappointing, and this is not the experience we want our clients to have. To ensure your concerns are addressed, please send a direct message on Hello Peter with a brief description of your issue. Our team will review your case carefully and provide personalised guidance to help resolve it. Your feedback has also been shared with the relevant teams to highlight where improvements are urgently needed. Input like yours is invaluable in helping us enhance response times and ensure future interactions are more efficient and reliable.
Kind regards,
Mweb Team