MWEB - poor customer support

I am waiting since 24th March 2021 for a Vumatel fibre installation at my home, Initially MWEB was helpful, but now they seem to have jumped on the bandwagon of vumatel in terms of poor service, They have an automated system that captures your phone number if an installation takes more than 14 working days, You cannot get that department any other way and if they call you back(normally once a day) at that odd moment you are in a meeting, forget about hearing from them, you must log another request and jump back on the merry go round, As my ISP I thought they would have done a better job sitting on Vumatel to get me up and running, At least they haven't billed me yet for a service I don't presently receive!