MWEB POOR CUSTOMER SERVICE - VERY UNPROFFESSIONAL!!

I think Mweb has reached the peak of its customer base because what do you mean I must beg for communication that is honest and still beg to cancel my application which derived from the dishonesty and poor service FROM all of the agents I interacted with?? I app**** for a router because the past tenant had the fibre line installed. Can you believe no one told me that they will not assist me because the previous tenant owed them. I had to find out from him that MWEB wants him to pay before they can finalize my application. When I asked MWEB to confirm only then they wanted proof that I live there as a new owner. I literally have to ask every time before I receive updates, now they ignore me when i want to cancel the application, I paid on the APP because the sales person said i will get a quick turnaround time and he saw that the line was installed but never disclosed anything, clearly that was a selling tactic.

Dear MWEB, cancel my application and please refund my R249 application. I have found a reliable service provider and do not need your service anymore. I have been begging and begging for service, imagine if i am a new customer and experiencing this unprofessional, what about the poor existing clients if your service doesn't intend portray professionalism from the onset especially if you guys refer to your business as "a leading ISP with over 1 million homes connected to better internet since 1997"

please refund my money and cancel my application!