MWEB **** poor customer service

I have been speaking to various MWEB agents for the last 2 months just to do a simple downgrade, I keep getting the run around and being told someone will contact me in 2 days which never happens. at the end of last month nothing was changed and I was still billed for the higher package amount.This is now the 2nd month AND the downgrade has still not been completed. Nobody seems to be helping.

I requested a downgrade from 100mbps back to my original package of 20mbps last month. I was told everything is fine and at month end my plan will be changed. When I checked I noticed my deduction was still for the 100mbps plan.

Start of new month I queried what happened, I was told there is a system error and that's why the downgrade did not go through. I was also told it will be investigated and someone will contact me once everything has been completed. I have made numerous calls as well as logging queries on the MWEB portal asking for feedback, I am either told the problem there is a system error and it is still being investigated.

I contacted Mweb again last week Wednesday 20/11/2024 and was told it is still being investigated and I will get a call Friday. I told the agent I do not want to be billed again for the higher package and we are getting close to my deduction day lead time. I was told don't worry Mweb will call me on Friday. I have never received any feedback or call back, I am once again going to be billed for the higher package.

This is really such poor service and not 1 agent took responsibility to actually make sure that my request was going to be corrected, just kept being passed on. How can something be investigated so long with no correction?This is just ridiculous. My downgrade has still not been completed ,so at this point its either utter incompetence or MWEB is just milking me for the higher package until they can't anymore.