Mweb poor customer service

Hi all. I'd just like to share my experience with mweb webconnect recently. I have been a loyal mweb customer for close to 2 years and recently lost my job of which I am now downgrading to mweb webconnect for affordability purposes. I had canceled my previous package with mweb and the webconnect package was activated for me, the person on the phone that assisted me with the downgrade also informed me that because it's webconnect there needs to be a new router installed as the existing hardware could not be used, this was explained to me already on the 25th of April and I was told that someone would from the technical support team will reach out to me and schedule an installation date, on the 15th of May 2024 the old package fell off of which the new package with mweb webconnect was supposed to kick in had they came and installed the appropriate hardware, I am still at the end of the month going to pay in full for webconnect and partly for the previous package up until the 15th of May. It's been over 5 days now without internet connectivity and this makes things really hard. I have called last week Friday mweb directly and they assured me that someone would call me to schedule an installation date, nothing has been done till now. I had to call again today and sit in a 20min call que and was promised again that I would be called to schedule a installation date, the whole of today the 21st May nobody has called me, I feel this is very poor service yet I have been a loyal customer for some time, I am reaching out the hello Peter for you guys to intervene and help my situation because this is really frustrating, if this does not work out I will rather prefer to cancel the service and never use mweb again, taking my money is 1 thing, but to take my money and not provide the promised service is pure *******. I am really not a happy customer and will continue to take this further until it is fixed or cancel the service once and for all.