MWEB Poor customer service and efficient staff

We have had a very disappointing experience signing up with MWeb Fiber. It has been over 1.5 months to sign up and get activated and we still not activated. From being incorrectly informed on the type of application (new or existing line), the application had to be cancelled and a new application re-opened. A very *********** technician that came out and merely plugged in the router and provided no service. Weeks of calling to get activated has resulted in me sitting on the phone between 1 - 2 hours at a time. I'm constantly being transferred from one dept. to the next. Technical transfers me to sales, sales transfers me to technical. On each transfer I need to reconfirm all the account details for verification and re-explain the issue. Never speaking to the same consultant. Most of the time, the line is dropped, and I have to repeat the entire process. Today I finally got through to the right team who then confirmed that the technician should have installed a compatible box when he was at the premises 2 weeks ago. We now have to wait for MWEB Sales dept to make contact with us and then a technician will be sent out and I will need to repeat all the effort on trying to get connected once again. This has been a dreadful and painful experience, and I forewarn anyone trying to get fiber through MWEB. If we are not helped by mid-week next week. We will approach another provider. It is so hard to get someone on the line and when you eventually get to chat to consultant, you are transferred to the next department and back again. There seems to be no urgency to get this resolved.