Mweb Poor customer service

Mweb customer service is beyond pathetic. I cancelled my fibre package on the app at the end of February. Until today it has not been processed. I keep on being transferred from department to department. I hold on for literal hours with no answer on their side.

I just want to cancel the slow pathetic internet service, that's all, but they making it impossible. Worst part, I can't sign up with a different service provider because mweb refuses to release my fibre line.

What ridiculous and poor service. I would never in my entire life recommend mweb to anyone. Zero stars