MWeb poor customer service

I am a professional person with my own business trying to migrate my ADSL line with MWEB to fibre. Service from MWEB so far, in trying to apply for fibre, has been extremely disappointing. Nashiba Omar (a MWEB "internet specialist at MWEB connect) has been most unhelpful. She sends me an e-mail to arrange a time for a call to discuss business, but does not timeously attend to my answer by e-mail with the result that the time I set apart for a call from her during my busy day goes to waste.

MWEB is obvioulsy trying to compete with Telkom as far as poor customer service is concerned