MWEB poor customer retention and service

We have been loyal MWEB clients for over 15 years. With no issues. We moved to Blouberg Cape Town and transferred our account. All went well and we were happy. We have since relocated to Olivedale RandburG, having arrived 28 June. We have been battling to get our fibre line transferred for over a month now. We wish to still continue being MWEB customers but they are not making it easy. Please could you get a designated service consultant to call us back urgently to facilitate this line transfer on contact number *** or *** Linda and Wayne Millard.