MP
Marvin P
1 reviews | Active since Jul 2020
14 Jul 2020, 16:01
Mweb Poor Communiaction service
This is by far the worst experience I had when purchasing any goods online, I have placed My order Sunday 29 June 2020 whereby all was succesful and also th money was debited from My account, until this day 14 Jule 2020 not a single call I have received from Mweb stating when My Fibre will be isntalled or what would be the way forward from here, I have also reached out to the service provider who just requested me to leave My contact details for a consultant to ontact me, yet again no one contacted me. So at this stage I am gobsmacked by this utterly poor service from a so called big service privider which we obviously look at when in the market for services like these, From here on I do not know where to start or how to reslove this issue. PLEASE ASSIST URGENTLY !!!!
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Marvin P's updateReviewer Update
16 Jul 2020, 13:51So Finally After 2 weeks of endless calls to the service provider which is mweb, my fibre have been installed yesterday 15 July 2020 I found that I did not receive an sms to access my router which means I am still not connected to the internet, I made a call this morning with a consultant by the name of Shaun who advised me to reboot my router which I had done still no sms received from mweb so at this stage I am absolutely flabagasted by this nonchalant service of mweb. It seems as if once they have your money they are done with you. Please help !!!!!
MP
Marvin P's update16 Jul 2020, 13:51
Reviewer Update
So Finally After 2 weeks of endless calls to the service provider which is mweb, my fibre have been installed yesterday 15 July 2020 I found that I did not receive an sms to access my router which means I am still not connected to the internet, I made a call this morning with a consultant by the name of Shaun who advised me to reboot my router which I had done still no sms received from mweb so at this stage I am absolutely flabagasted by this nonchalant service of mweb. It seems as if once they have your money they are done with you. Please help !!!!!