MWEB poor cancellation process (MWEB***)

Hi MWEB

I just called your call centre to cancel my MWEB LTE month to month contract. Its now the 4th of December and i understand that you have to provide a calendar month for the cancellation. This would make it the 4th of January that my contract would come to an end.

I was told by your retention agent that (who came across as arrogant and slightly rude)that i would be billed 530 rands for January as well. and for what....because my calender month ends the 4th of January.

Are you telling me it takes 31 days to cancel a product. as a customer I dont mind paying a pro rata amount for the 4 days in January, but by know means will i pay for another month (MWEB you out of your F%$# mind).

You must be the only ISP that does this and i'm a customer of Afrihost as well who will cancel the product at the end of the month as long as the billing cycle hasn't run.

You guys are actually robbing your customers, you great at sales but **** at cancelling products.

I will not ever deal with your company and nor will i recommend any one to MWEB.

NB: Reference number MWEB **********

Thanks