Mweb Poor and Terrible service

I took out service month end of November and after few days i received a router,i then called to advise them that i still have existing connection which was installed by my employer and will connect my own once the current has been disconnected as i couldn't have two connections installed

after a week i notice that i was charged i then again called to enquire why i was charged as i was not using the service,i was then told that i will get a refund and was given a reference no.

days went by again nothing was done i then called and was told that the finance person was on leave i will get my refund and that was last week, everytime i call in i get to the agent tell my story then they put me on hold after waiting atleast an hour i will be routed to someone ,this happened more than 3 times i have call recordings

on the 4rd i called again as i did not have connection after i had called to be connected on the 2nd as my employer one was cancelled end of December,

again i have to spend R300 or more on calls as i will be send from pillar to post without resolution, now i have poor connection which only covers 1 room in my house and still no refund ,i have never experienced such bad service and regret ever taking this

Can someone who knows what they are doing and willing to assist contact me