MWEB poor ADSL and non-responsive call center

Can someone answer the flipping phone? I have tried to get through for a few hours, my sister and my mom, even when we first in queue no one answers.

For the past few months our ADSL line has been slower than 1 Mbps, even though we have a 4 Mbps line and now I got an email saying that we have 10 Mbps line but the line is still so so slow, and it's unacceptable. Can someone please assist me, we paying for internet that is unusable and it's unacceptable.

Please help me.