KR
Keith R

1 reviews | Active since Feb 2010

01 Jun 2016, 07:06

Mweb Policy in Bad Faith

<p>Out of principal, I will not use Mweb ever again. I've used many ISPs in the past, Mweb is the only one I've come across where you have to give them an entire calander month notice to cancel their service, esstentially I will pay for their service for 6 weeks even though I am not using it. </p> <p> </p> <p>Others ISPs I've used will stop billing you the moment you stop using their services - which is a very fair principal.</p> <p> </p> <p>I would understand industries where there are costs attached but with ISPs, they simply flick a switch to disconnect you.</p>

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Replies (1)
Mweb
Mweb's reply01 Jun 2016, 08:36
Official

Hi Keith

Thank you for raising your concerns.

As per your discussion with our customer care representative, this matter has now been addressed.

Please do not hesitate to contact us should you require any further assistance.

Kind regards
MWEB Client Services