Mweb please respond to my calls

Hi Mweb, May someone kindly check my account. The statement attached is complicated and not understandable. This month I was debited R1500 even after numerous calls and confirmations that this will be sorted. The immediate issue is the withdrawal of R1500 that I need refund for. The rest will be discussed later Please can someone answer my questions. When I call the sales department all my queries get sent back to the moving department and I’m not receiving answers. This morning I received a bill for R 2700 for early termination. Does this mean that my service has been terminated. I was told that I am on a month to month now I’m charged termination fee even though I’m moving and not termination.