MWEB - Please make it easier for your customers to get support and engage with you.

MWEB put this on my account. " Query Limit Reached Please note that we limit the number of queries you can have open to avoid delays and we kindly request that you do not log duplicates. In the meantime, you can make use of the self-service options on your online Mweb account, or look for common solutions on our Help Centre." Their customer support lady with initials DR is of NO help what so ever. I would like to publicly name her but I will refrain for the time being. In fact her response to my query made me so angry that she is the reason that I am posting this. I would not be trying to log queries if I could get a human on the phone, or if the support was not a list of drop down menus that did not apply or the help center was not so generic to the point it is USELESS. The only route now is to post comments on public platforms in the hopes that some responsible management member makes engaging with Mweb more user-friendly for their customers.