MWEB, please improve your client interface

Dear Mweb,

Your internet service supply is excellent via Vuma Reach in Cape Town. No hassle with your service. Recommended your service to a few family and friends of which some indicated that they changing to you guys.....

HOWEVER, please upgrade your client interface with the clients. Calling a call centre doesnt cut it anymore. For example, my line was hijacked by WebAfrica (due to my own fault). However, requesting WebAfrica to release my line was a pleasure just because I could communicate via wattsapp with their Agent. Heck, before this I called WebAfrica's call centre and within 2 minutes of waiting they had a call back facility where they dont want you to hang on for long and will call you back to sort out the issue......

In an age where one works from home and does not necessarily have airtime to call a call centre (and have to input digits over and over because the system did not catch all the input digits the fifth time around) it would be appreciated if one could have an interface like wattsapp where while I work I have my wattsapp open on my laptop and can respond via social media and sort out issues, while working on my word document on my second screen......

4th Industrial Revolution stuff you know.....

Do you know how many time my housephone when dead by just hanging on for one of your agents, or while in the middle of sorting out the issue with your Agent. Then I must frustratingly call back again for and punch in account number and pin numbers and the system didnt catch all the number and press star to re-enter (after the fourth time)................aaaaaggggggggghhhhh!

Your service once active is EXCELLENT! Thank you for this. However, please upgrade your client interface to make it more accessible.

What if I didnt have airtime to call your Call Centre? How would I get in contact with you then? Just some friendly food for thought.