WZ
Wayne Z
1 reviews | Active since Jul 2020
20 Jul 2020, 11:51
MWEB please hold...
Existing client of MWEB. Placed an order for fibre at folks place on the 15th of June. Since then I have only received a courtesy mail from SADV stating that someone will contact me regarding the installation. To date no one has contacted me. I started my call with MWEB on 10:30 on Monday 20/07/2020, I have spoken to someone in online orders and they placed me on hold at 11:15 stating that they will follow up, it is now 11:50 and still holding and listening to the repetitive hold music.
This is not ideal.
Helpful (0)
Replies (3)0
Replies (3)WZ
Wayne Z's updateReviewer Update
20 Jul 2020, 12:01Blow by blow - it is now 12:00. I have decided to hang up and dial again, I think I may have been thrown in the bottomless pit of "hold" music. I am convinced there is a place where calls like mine go to die. The operator must have picked it up in my tone of voice and thought, no, not today. Boom transfer - get out of here....
WZ
Wayne Z's update20 Jul 2020, 12:01
Reviewer Update
Blow by blow - it is now 12:00. I have decided to hang up and dial again, I think I may have been thrown in the bottomless pit of "hold" music. I am convinced there is a place where calls like mine go to die. The operator must have picked it up in my tone of voice and thought, no, not today. Boom transfer - get out of here....
WZ
Wayne Z's updateReviewer Update
20 Jul 2020, 12:1612:10 still no answer. Feel I am developing a close relationship with the voice over artist.
WZ
Wayne Z's update20 Jul 2020, 12:16
Reviewer Update
12:10 still no answer. Feel I am developing a close relationship with the voice over artist.
WZ
Wayne Z's updateReviewer Update
20 Jul 2020, 12:1912:14, call answered. The same consultant who put me on hold for 45 minutes in order to follow up on my order. She acknowledges that she spoke to me, but does not see the problem of having people hold for 45 minutes without explanation or updating.
This is rough.
My order has now been escalated to a manager as the order is passed its turnaround time. So MWEB relies on irate customers to phone them to tell them that an order is overdue and only then will it be escalated.
Wow....
This is rough.
My order has now been escalated to a manager as the order is passed its turnaround time. So MWEB relies on irate customers to phone them to tell them that an order is overdue and only then will it be escalated.
Wow....
WZ
Wayne Z's update20 Jul 2020, 12:19
Reviewer Update
12:14, call answered. The same consultant who put me on hold for 45 minutes in order to follow up on my order. She acknowledges that she spoke to me, but does not see the problem of having people hold for 45 minutes without explanation or updating.
This is rough.
My order has now been escalated to a manager as the order is passed its turnaround time. So MWEB relies on irate customers to phone them to tell them that an order is overdue and only then will it be escalated.
Wow....
This is rough.
My order has now been escalated to a manager as the order is passed its turnaround time. So MWEB relies on irate customers to phone them to tell them that an order is overdue and only then will it be escalated.
Wow....