Mweb please get your staff in order

I requested a cancelation from mw3b an cancelation date was given to me for the 30 November. However two lines with them . One was canceled onbthe 3rd November an the other on the 10th. The one line was released and I was able to connect onto a new isp . The second line an today being the 12 Dec is still not fully canceled yet it stopped working from 10 Nov and cancelation date was yhe 30th Nov with a comlnfirmation email and another e mail sent to me on the 5th December stating that the account is canceled. And here we are its the 12th of December send the line is not fully canceled. All my calls are just going in vain with mweb .