MWEB PLease dont use their services

I would like to voice my disappointment with MWEB. Firstly, since day one of joining MWEB, I have been waiting weeks for line activations, first with my old address and again with my second address. The lack of customer service that I have been getting is honestly shocking, to say the least.

With my first address which was 1A Dagbreek. Vumatel had to phone me and tell me and tell me that my line was active. If I did not try my hardest to get hold of You guys nothing would have happened. That went off for days

Now that I have moved to 10 Rooi Els Crescent Gordans Bay, I am experiencing the exact same service. What is the problem with you guys? Frogfoot also phoned me yesterday and told me that my line is active. It's going from bad to worse. Once again, for the second time around, your supplier tells me these things you guys can't.

Thirdly, The money has already been deducted from my account 2 amounts of R249. TWO!!!!! And my line is still not active. From what i can see from the portal it has not been activated.

Fourthly, I have been online sice 8:30 this morning trying to get through to an agent and sadly, Again bad service from MWEB, I am still waiting on an agent. The time of sending this email is 14:13. 7 hours of no actual assistance.

However, You took my money. You have not activated my services, my service is still not online and still no internet at my house. Due to this. I have decided that I will file a complaint against MWEB with the consumer commission today. As I have already paid for something I do not have the benefit of using this.

This is shocking that companies can take your money, refuse to communicate with their clients and just be a void in the setting up of services. How does it actually feel that your suppliers are actually contacting your clients? I mean, I would ot go to checkers and speak to their suppliers. It's madness to think that your customers has to go through so much drama. This is unheard of. Also now i am bound by a contract that if I cancel within the first 12 months i need to pay you for nothing. As yourself how you would react if you received service in the same matter as I have been getting from you guys? This is very poor

As soon as i have the reference number from the consumer commission I will send it to you as well. Along with that, I will also file a complaint with ISPA