Mweb... Please deliver my hardware

In my opinion, the ISP with the worst customer service in South Africa. Some detail. I moved from Durban to Centurion at the end of November 2024. I put in a Move Request at the end of October with specific instructions that my new installation at my new address must be complete by 2 December as I work remotely and I have to work again by 2 December. I made a call to Mweb again on 28 November to check that everything is on track. I was told that there was no available spots to install on the weekend but everything will be done by 2 December. On 2 December the technician of Openserve came and told me that I do not have the correct hardware which was supposed to be provided by Mweb. He called Mweb Sales and after the conversation we were told that the order for the hardware was placed and that the courier company will be in contact to arrange delivery. By Tuesday morning, 3 December, I had no communication yet so I called again only to be told that the person on Monday did not place my order which is why there was no communication regarding delivery. The new person took the order and made sure to get the new address for delivery. Later in the day my app updated showing the order for hardware and I received an email that the courier has collected. Now I was excited. On Thursday I was tracking my parcel only to notice that the package was sent to ..... wait for it ..... Durban. The city I left. Mweb confirmed that they have the new address on my moving order but the person that ordered my hardware did not change the address on the waybill and that the router must now be re-routed back from Durban. I contacted Order Fulfillment who promised that all issues were resolved and my router is on the way. On Friday, 6 December, I had not received anything so I called again. By this time I am fuming because in the meantime I studied the waybill and picked up that the parcel was collected in Pretoria to begin with. The next person I spoke to, after I gave them an alternative solution to just order a new router and send that to me while they get the first one back, told me that he ordered another router which will be sent to me. It is now Monday, 9 December, and I am still waiting. I have begged and pleaded and I get the feeling they just don't give a ****. That is why I am leaving this long story. Once the line is actually working, I am happy. But this is ridiculous. Considering I have already made a call to the callcentre once today. Not a happy camper so I would not ever recommend Mweb to anyone. Getting the setup done is more stressful than actually not having wifi. Calls take forever and it is never possible to speak to a supervisor or manager and one never get proper feedback. we will see where this goes.