MWEB PLEASE ASSIST URGENTLY

I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average.

The location of my business was once upon a time a “residential premises”, it has for the past several years become a “commercial premises” and therefore the address has changed.

Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address.

No one seems to want to assist us with the fibre installation, no one cares!!!!

Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre.

Can Mweb please assist!!!! URGENTLY. Your “service” has been shocking!!