Mweb please assist me , your client.

I recently phoned Mweb to upgrade from Adsl to fibre. I was subsequently given a date and time that the fibre would be installed, through one of mweb’s contractors, they brought Fibre from outside of my property to inside on the exact date and time as agreed. From there , the next day, my new router was delivered. Ever since the delivery of my router i have spent probably 3 hours on hold and spoken to probably 5 different consultants from sales, technical dept. etc however no one seems to know what to do and pass me to the next dept and usually then the call ends abruptly. All i want is some sort of answer as to when my fibre will be active? Can someone please get back to me? This is not acceptable. Magnus Kemp ***