Mweb. Pl3ase do better

Ive never seen such a poorly run organization. We have been trying to get hold of a peraon at Mweb to resolve our query, however we just seem to get a automated message response. Im all for progress, but surely service shouldnt be lost or neglected. Can a service support team manager or head of dwpt pleaae contact me to resolve my query. Cell. *** Je'an