MWeb pathetic support service

My MWeb fibre connection was down for the last 2 days. I tried contacting MWeb technical support and waited in excess of 40 minutes to speak to a consultant. I was number 69 in the queue. I terminated the call and tried calling the accounts detartment, couldn't get through to them either. I went onto the MWeb app and used the self-help technical options without any success. I unplugged my ONT device and router several times without success. I even used their BOT system and still no assistance. I then called Vumatel and was told that they were no fibre issue, i need to contact my service provider. I won't recommend MWeb to anyone even my worst enemy. They are too quick to sign you up on a contract, but their support service is pathetic.