MWEB PATHETIC SUPPORT SERVICE

Hi There,

So let me explain this whole story. I had fibre with mweb and I never ever dealt with such pathetic service as I dealt with now. So I moved out of the house and cancelled the fibre. My ex tried to set it up and it was activated on the 18th of December 2023 then it went off on the 1st of January 2024. She needs the fibre/ internet for work. In her frustration yesterday contacted me to please help her with trying to find out what is happening so out the goodness of my heart I phone MWEB to try find out what is happening. Everything is there. Fibre and router is there. No one needs to go out to install anything. They just need to create her account and activate it from their side. I can't believe that MWEB is dragging this thing out as they will potential lose a customer and with this I will not create another account with MWEB. Now on her thing it states that the ISP switch in progress will only be completed by the 19th of January 2024 +/-. WHY??? Then the guy I spoke had such a pathetic attitude and when I asked for a reference and his name then he refused to give it to me. WHO does he think he is to refuse these details? Didn't realise he is the chief. Pathetic that you have support like this.