Mweb Pathetic service

I signed an contract with mweb and it was installed about 3 months ago. Since day one we have had problems with our internet at home. I'm constantly on the phone with their technicians to rectify the problem, it works two days and we back to no internet. I have begged for them to send someone at to my house to check what the problem is but apparently they don't have technicians in the field!! How is this even possible! I was told to move the router which I did. I was told to buy a new CAT5 cable which I did and I am still sitting with no internet. We can't watch any television as we use Netflix (I'm paying Mweb and Netflix) and I can't watch anything because I don't have internet. I have an student that needs to work online and submit work which we can't do because the internet is never working. I wanted to cancel this service and twice I was told the cancellations department is not available and once they told me I signed an 24 month contract! The rep that was at my house specifically told me its an month to month contract and I have two witnesses that was at my house when he told us that! I need this service cancelled immediately!