sC
shaun C
1 reviews | Active since Nov 2021
26 May 2026, 22:16
Mweb pathetic service
Customer service is pathetic. Wait in the phone for over an hour which is disgusting. Online chats are being ignored.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
27 May 2026, 08:14 Hello Shaun. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. You're welcome to send us a private message with your profile and query details for any further assistance.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 08:14
Official
Hello Shaun. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. You're welcome to send us a private message with your profile and query details for any further assistance.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
02 Jun 2026, 11:07Hello Shaun.We can understand your frustration. You requested the cancellation to be reversed through Retentions, but it still went through, and we see why that feels like your instruction wasn’t reflected correctly.We confirm your account ***5 and that your new MetroFibre application has already been submitted via the app. It is now in the standard provisioning queue.Once a cancellation has already been processed in the system, it can sometimes still complete even if a reversal request is made, depending on timing in the backend process.We also note your feedback about call costs and wait times.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 11:07
Official
Hello Shaun.We can understand your frustration. You requested the cancellation to be reversed through Retentions, but it still went through, and we see why that feels like your instruction wasn’t reflected correctly.We confirm your account ***5 and that your new MetroFibre application has already been submitted via the app. It is now in the standard provisioning queue.Once a cancellation has already been processed in the system, it can sometimes still complete even if a reversal request is made, depending on timing in the backend process.We also note your feedback about call costs and wait times.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
02 Jun 2026, 13:57You're welcome.
Mweb's reply02 Jun 2026, 13:57
Official
You're welcome.