TM
Tume M
1 reviews | Active since Mar 2020
04 Sept 2026, 09:08
MWEB Pathetic Service
I;m a new customer since July 2026, 2 debit orders and 64 days later without MWeb service whatsoever. 1. No fibre box installed, 2. No fibre line installed into my apartment. There's no email nor phone numbers to verify escalation. The only thing they do is regurgitate the scripted 7-14days turn-around time, I don't get how would that still be relevant after 30days of non-delivery.
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Mweb's replyOfficial
04 Sept 2026, 09:18Hi Tume,
We understand your frustration, particularly after waiting 64 days without your Mweb service being installed, despite two debit orders being processed. We also recognise that the standard 7–14 working day turnaround no longer addresses your situation given the length of the delay.An escalation has been sent to the team handling installations to investigate the outstanding installation and assist with getting the service delivered. We’ve also submitted a follow-up on the escalation to request further attention to the matter.We appreciate your patience while the installation team works towards resolving this.Kind regards,
The Mweb Team
We understand your frustration, particularly after waiting 64 days without your Mweb service being installed, despite two debit orders being processed. We also recognise that the standard 7–14 working day turnaround no longer addresses your situation given the length of the delay.An escalation has been sent to the team handling installations to investigate the outstanding installation and assist with getting the service delivered. We’ve also submitted a follow-up on the escalation to request further attention to the matter.We appreciate your patience while the installation team works towards resolving this.Kind regards,
The Mweb Team
Mweb's reply04 Sept 2026, 09:18
Official
Hi Tume,
We understand your frustration, particularly after waiting 64 days without your Mweb service being installed, despite two debit orders being processed. We also recognise that the standard 7–14 working day turnaround no longer addresses your situation given the length of the delay.An escalation has been sent to the team handling installations to investigate the outstanding installation and assist with getting the service delivered. We’ve also submitted a follow-up on the escalation to request further attention to the matter.We appreciate your patience while the installation team works towards resolving this.Kind regards,
The Mweb Team
We understand your frustration, particularly after waiting 64 days without your Mweb service being installed, despite two debit orders being processed. We also recognise that the standard 7–14 working day turnaround no longer addresses your situation given the length of the delay.An escalation has been sent to the team handling installations to investigate the outstanding installation and assist with getting the service delivered. We’ve also submitted a follow-up on the escalation to request further attention to the matter.We appreciate your patience while the installation team works towards resolving this.Kind regards,
The Mweb Team